Shipping & Returns Policy

Please note that delivery lead times and prices vary depending on the products you order
You’ll find a summary below, but please get in touch for specific requirements.

Delivery Areas

Please note that we can only accept orders for deliveries to UK addresses.

Delivery Charges

We offer free delivery on most of our products for orders to the mainland UK, over £250.

The following delivery charges will apply to orders under £250:

Deliveries under 2kg going to mainland UK will be charged £5 (£ 4.17 + VAT).
Deliveries between 2kg – 20kg going to mainland UK will be charged at £15 (£ 12.50 + VAT).

Where applicable, delivery charges will be added in the checkout after you have filled in your shipping address.

Additional delivery charges will apply to highlands and islands. For all orders outside of mainland UK, please contact us to process your order.

Lead Times

Small items such as strength & conditioning equipment, merchandise, a large variety of trampoline spare parts, a selection of smaller AirTrack Factory products, blowers and accessories are generally kept in stock. We will endeavour to dispatch the majority of orders within 2-3 working days of receiving cleared funds, provided we have stock available. Parcels are typically delivered by Royal Mail or FedEx, depending on the parcel size.

Large AirTracks, AirTricks & AirBags – To keep delivery costs as low as possible, large AirTracks and AirFloors are not kept in stock in the UK. They will be dispatched directly from AirTrack Factory, in the Netherlands, to our customer’s address in the UK. Typical delivery is around 2-4 weeks from ordering, but it could take up to 6 weeks. The most popular products are usually in stock with AirTrack Factory, but bespoke or non-stock items could take up to 12 weeks before dispatch. You can check stock availability with us by emailing [email protected]

AirInclines & The Aqua line – The 2m x 1m x 40-10cm AirIncline is currently in stock. Dispatch can be expected in 2-3 days from ordering.
Please note that larger AirInclines and the Aqua line are not a stock items and will be dispatched directly to you from AirTrack Factory in the Netherlands. Please contact us before purchasing to find out the estimated delivery time.

AirPodiums – these are bespoke items that are made to order. Please contact us for a lead time before placing your order.

BattleBeams and AirNinja products – Please note these are dispatched directly to you from AirTrack Factory in the Netherlands. Please contact us before purchase to find out the estimated delivery time.

Eurotramp Trampolines & Accessories – All trampolines manufactured by Eurotramp in Germany are shipped over to the UK in bulk rather than on an individual basis, to keep delivery costs as low as possible for our customers. Please enquire at the point of ordering for an estimated delivery timescale. On average, we receive a bulk delivery from Eurotramp every 12 weeks. Delivery to zones 1 & 2 on the map below is included in the product price. For zone 3 there is an additional charge of £254.15 (£ 211.79 + VAT) per trampoline. For zone 4, please contact [email protected] for a quote.

When the trampolines arrive in the UK, Bishopsgate Logistics will call to arrange a specific delivery date with you. Please note this is any anytime delivery slot, between 9 am – 5 pm. Should you require a timed delivery slot, this is available, but with an additional charge.

Any delay in being able to receive the delivery will result in storage charges from Bishopsgate, so if you have any specific requirements for delivery, please let us know at the point of ordering. Delivery costs are based on assisted deliveries to ground-floor locations. If you have any restrictions on getting the equipment into your chosen delivery address, please advise us when ordering.

Eurotramp Minitramps – 112 & 125 minitramps with cables are usually kept in stock, we will endeavour to dispatch the majority of orders within 2-3 working days of receiving cleared funds. Open-end and TeamGym minitramps will be ordered with our bulk deliveries from Eurotramp, mentioned above.

Gymaid Mats & End Decks are all made to order, so inevitably there will be a slight delay between placing your order and dispatch.

Important Delivery Information

When receiving the delivery, it is important to check your order when it arrives. In the unlikely event that your order is badly damaged in transit, please do not accept the goods and phone 01634 853540 for advice. We will also require this to be followed up by email with photographic confirmation of the damage.

Most goods will need to be signed for as ‘unchecked’, unless you are able to fully inspect the equipment at the point of delivery.

Please note that if your order is from more than one manufacturer, you may receive more than one delivery.

Refusing a delivery

Please note that if you refuse a delivery for any reason, there may be an additional charge made for a redelivery.

Disclaimer

It is the responsibility of the customer to ensure the correct delivery address is given at the point of ordering. It is also the customer’s responsibility to ensure the delivery site/location is suitable for HGVs when ordering larger products.

Gymaid reserves the right to change the delivery method and supplier at its own discretion, where it sees fit, without notice.

Zone 1- Mainland UK
Zone 2- Postcodes CA, DG, EX, EH, FK, G, KA, KY, LA, LD, LL, ML, PA1-19, PH1-3, SA1-19, SY, TA, TD
Zone 3- Postcodes AB, DD, KW, IV, PA, PH
Zone 4- Postcodes BT, GY, HS, IM, JE, KW, ZE

Returns Policy

If you are not completely satisfied with your purchase, we’re here to help.

If you change your mind about your purchase, before it has been dispatched, you have the right to cancel within seven days of placing the order.

Please note that bespoke or made-to-order items are not eligible for return. Please contact us by emailing [email protected] before making the return.

Returns

You have 14 days from delivery to return goods.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You must also provide proof of purchase and the reason for your return.

Refunds

Once we have received your item, we will inspect it and notify you. If your return is approved, we will initiate a refund to you or credit your account.

Postage

You will be responsible for paying for your own return postage costs. If you are eligible for a refund, the delivery cost for your order will be deducted from your refund.

Products not eligible for return or cancellation

Please note that certain types of products are not eligible for cancellation or return under our policy. Bespoke products may not be cancelled or returned after production has started. Many of our products, such as large trampolines and crash mats, are made to order. Made-to-order items are also not eligible for return.