Privacy Policy
How we protect your data
Welcome to our privacy policy
Gymaid respects your privacy and is committed to protecting your personal data. This privacy policy explains how and why we use your personal data.
Purpose of this Privacy Policy
We aim to be transparent and honest when it comes to how we use your personal information. We may collect and process your personal data through your use of this website or when you contact us by phone, email or post.
This website is not intended for the use of children, and we do not knowingly collect data relating to children.
It is important that you read this privacy policy in conjunction with our other policies. If you are directed to a third-party website, the terms of their privacy policy will apply.
Data Privacy
Gymaid Limited is the controller of data for the purposes of the data protection legislation. We aim to give you information on how we collect and process your personal data.
Changes to this Privacy Notice and your duty to inform us of changes
We do keep all of our policies under review. This version was last updated in March 2025. It is important that the personal data we hold about you is up-to-date and accurate. Please inform us if your personal data changes during your business with us.
Identity and contact details
If you have any concerns as to how your data is processed, please contact us.
This policy applies to our customers, account holders, email subscribers, individuals, sole traders, partnerships and companies, individuals who contact us on social media or through our website.
The data we collect about you
Personal data refers to any information about an individual person who can be identified from that information, or from other information we hold or could reasonably hold in the future.
We only collect Personal Data relevant to your business with us. The types of data we collect, use, store, and transfer are:
- Identity Data such as title, first name and last name
- Contact Data includes billing address, business address, email address, social media handles and telephone numbers
- Financial Data includes bank account and payment card details
- Transaction Data includes details about payments to and from you, and other details of products and services you have purchased
- Profile Data includes your interests with regards to activity with Gymaid, preferences, feedback, and survey responses
- Usage Data includes information about how you use our website, products, and services
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties, and your communication preferences
If you fail to provide Personal Data
Where we need to collect Personal Data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or intend to have with you, e.g. to provide you with goods or services. In cases like this, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
Automated technology
As you interact with our website or receive our marketing emails, we may automatically collect technical data about you and your equipment, browsing actions and patterns. We collect this information using cookies and other similar technology.
How and when your personal data is used
We will only use data in circumstances that the data protection legislation allows. The main purpose is to provide you with products or services in accordance with our business with you. Where we have been given permission, the most frequent use of your data would be:
- to meet our obligations to carry out a contract we have entered into with you
- to deliver a personal approach to our products and services
- to register you as a subscriber
- to process and collect payments
- to notify you of order progress or changes to our terms
- to ask you to leave a review
- to enable you to take part in a survey
- Maintain accounting and invoicing records
- where we need to comply with a legal obligation
Opting out
You can unsubscribe from any marketing communications.
Third parties
Our website may include carefully selected third-party providers, website plug-ins, etc. We do not control these third-party websites and are not responsible for their privacy statements.
When we are providing a service for you, to meet the obligations of our contract with you, we will need to share your personal data with other companies, a courier for example.
Complaints
Should you have any concerns or are unhappy with the way your personal data is used. Please get in touch.