Terms and Conditions
Welcome to Gymaid! We want to keep things clear and straightforward. We strongly recommend you read these terms and conditions before placing an order with us, should that be online, over the phone or by email.
In these conditions, Gymaid Limited is referred to as the ‘Supplier’. Gymaid’s registered office is Jumpers Rebound Centre, Mill Road, Gillingham, Kent, ME7 1HN. Company registration number 01223414.
In these conditions, the term “Client” refers to any individual or entity that engages in negotiations as a prospective buyer, customer, or partner, and/or enters into agreements with the Supplier for the supply of goods, provision of services, or execution of activities. This definition applies whether a single party or multiple legal entities are involved collectively.
In these conditions, the term “Consumer” refers to a client who is acting as a private individual acting for personal purposes, not in the course of a profession or business.
By placing an order with us, you agree to the following terms:
1. Your Agreement with Us.
When you place an order, we’ll confirm it by sending you an order acknowledgment or invoice. This confirmation marks the start of our contract. Please check the details carefully and let us know immediately if anything is incorrect.
The supplier is non-committal on the availability of the product and will advise on the lead time when the order is placed. Any other information on lead time is indicated as a rough guide only.
The order acknowledgment or invoice will contain a detailed description of the products and/or services on offer. Apparent mistakes and/or errors in the offer are not binding for the Supplier.
Any images used are for representational purposes only. The Client must inform the Supplier at the point of ordering if any specific requirements are essential.
At the point of ordering, the Client warrants that they are legally capable of entering into binding contracts and making payments and fully accept our terms and conditions.
2. Pricing & Payments
The Supplier remains the owner of the goods delivered or to be delivered until the balance owed is settled in full.
The Supplier is authorised to recover any goods without notice, should the balance owed remain unpaid.
Prices may change without notice. Delivery charges and VAT apply.
Fitting charges are not included unless stated otherwise.
Payment is required when placing an order unless we’ve agreed on other terms in writing.
Payments must be made in GBP (£) and in full, without deductions or offsets.
Service work is invoiced on a 30-day payment term. Late payments incur a £20 fee plus 8% monthly interest on the outstanding balance.
If payment is overdue, your account may be suspended, and future orders will require upfront payment.
If you have any payment concerns, please contact us—we’re here to help!
Payment Methods:
BACS: Contact us for bank details. Use your name and invoice number as a reference on any payments made.
Cheque: Send to Gymaid Ltd, Jumpers Rebound Centre, Mill Road, Gillingham, Kent, ME7 1HN. Include your name and invoice number.
Card/PayPal: We accept debit/credit cards (except Amex) and PayPal for orders up to £2000. For orders over £2000, please use BACS.
3. Delivery & Ownership
We aim to deliver as soon as possible. If you need advance notice, let us know at the time of ordering.
If you refuse delivery, a redelivery fee and storage fees may apply.
You may receive deliveries in stages.
Ownership remains with Gymaid until full payment is received.
If payment is not made, we have the right to reclaim the goods.
You must fully inspect deliveries and report any issues within 3 days.
4. Service Work, Installation & Repairs
The Client is responsible for making sure the equipment to be serviced is accessible and isolated from the public.
It is the responsibility of the Client to ensure clear access and adequate power supply for installations and repairs.
Floors and work areas must be cleared before we start.
Equipment supplied will be standard colours unless agreed otherwise in writing.
The Client understands that travel complications can sometimes cause delays and that we may not always be able to guarantee an estimated time of arrival.
The Client agrees to supply the correct site address and contact details for any approval of additional work whilst the engineer is on site.
5. Warranty & Repairs
AirTracks: Varies between 6months – 5-year warranty depending on the products purchased.
Trampolines & Accessories: 2-year warranty (excluding normal wear and tear on parts like springs and mats).
Defect-related concerns will be assessed on an individual basis. Email [email protected] with your concerns.
Damage due to misuse, unauthorised repairs, or non-approved parts is not covered.
6. Liability
We are not liable for interruptions in the use of equipment.
Any form of liability lapse in the event if a deficiency has occurred as a result of inexpert or inappropriate use of the goods.
The Client is not eligible for a warranty or able to appeal liability of the Supplier, if the deficiency was caused by, or is the consequence of, circumstances the Supplier cannot control, including but not limited to vandalism and weather conditions.
We do not accept liability for injury or damage caused by improper use.
Customers must ensure users are properly trained.
7. Cancellations & Returns
The Client can cancel the order within 7 days of purchase unless the order has already been dispatched.
Bespoke/made-to-order items are non-returnable and cannot be cancelled once manufacturing has started.
Returns must be made within 14 days of delivery, unused, in original packaging, and with proof of purchase.
The Client is responsible for return shipping costs. Refunds will exclude original delivery charges.
8. Termination of Contract
The Supplier may cancel the contract if the Client fails to comply with these terms or face financial insolvency.
Clients have 7 days to cancel, but urgent orders waive this right.
9. Exports
Gymaid products cannot be exported outside of the UK without our written permission.
Exports to the USA and Canada are strictly prohibited.
10. Force Majeure (Unforeseeable Events)
If the Supplier is unable to meet their obligations due to unforeseen circumstances (force majeure), the delivery timeframe will be extended accordingly. This includes situations where the Supplier is significantly hindered, such as due to illness.
Force majeure refers to any event beyond the Supplier’s reasonable control that prevents them from fulfilling the agreement. This includes, but is not limited to: war, civil unrest, fire, flooding, strikes, business disruptions, government restrictions, equipment failures, and utility outages.
Force majeure also applies if these circumstances affect third parties the Supplier relies on for materials or services.
If a force majeure event occurs, the Supplier will notify the Client as soon as possible, explaining whether delivery is still possible and, if so, the expected timeframe.
If the force majeure situation lasts (or is expected to last) more than three months, either party may cancel the agreement in writing without penalty.
The Client is still responsible for any part of the order that has already been fulfilled and must pay for it accordingly.
11. Legal & Miscellaneous
This agreement is governed by English law.
Disputes will be handled in English and Welsh courts.
This agreement represents our full terms—the Supplier expressly rejects any alternative terms proposed by the Client or any other party.
Any changes or additions to these terms are only valid if confirmed in writing by the Supplier.
If you have any questions, feel free to reach out! We appreciate your business and look forward to working with you.