FAQs


Delivery Information 

Please note that we can only accept orders for deliveries to UK addresses at present. 

Delivery is included in the product price to mainland UK, but additional charges will apply to highlands and islands (see map below for details). For a quote on additional charges please contact us

 

Small items such as trampoline spare parts, AirBoards, Training Sets etc. are usually kept in stock. We will endeavour to dispatch the majority of orders within 2-3 working days of receiving cleared funds, providing we have stock available. Parcels are typically delivered within 24 hours from dispatch, if you supply us with your email and phone number you should receive a 1 hour delivery slot from the courier (although we are unable to guarantee this). Saturday and Sunday deliveries are possible at an additional cost, please contact us for a quote if you are interested in this service. The cost for delivery of small items to mainland UK is included in the product price, there is an additional charge of £10.50+VAT per item for Highlands and Islands of Scotland. For Northern Ireland, Isle of Man and Isles of Scilly there is an additional £15+VAT charge per item.      

Large AirTracks/AirTricks - To keep delivery costs as low as possible, all large AirTracks & AirTricks are delivered directly from AirTrack Factory in Holland to our customers in the UK. Delivery typically takes within a week from dispatch. The most popular products are usually in stock with AirTrack Factory, but bespoke or non stock items could take up to 12 weeks before dispatch. You can check stock availability with us by emailing  info@gymaid.com The cost of delivery to mainland UK is included in the product price, please check the delivery price with us for any other areas. 

Eurotramp Trampolines & Accessories - All trampolines manufactured by Eurotramp in Germany are shipped over to the UK in bulk rather than on an individual basis, to keep delivery costs as low as possible for our customers. We typically have a delivery from Eurotramp every month. If your order is received before the last working day of the month, it should be on the delivery the following month. Delivery to zones 1 & 2 on the map below is included in the product price. For zone 3 there is an additional charge of £157.20 (£131+VAT) per trampoline. For zone 4 please contact info@gymaid.com for a quote. When the orders arrive in the UK, Bishopsgate Logistics will call to arrange a specific delivery date. Any delay in being able to receive the delivery will result in storage charges from Bishopsgate, so if you have any specific requirements for delivery please let us know at the point of ordering. Delivery costs are based on assisted deliveries to ground floor locations, if you have any restrictions on getting the equipment into your chosen delivery address please advise us when ordering.  

Gymaid Mats & End Decks are all made to order, so inevitably there will be a slight delay between placing your order and dispatch. 

Receiving a delivery - It is important to check your order when it arrives. In the unlikely event that your order is badly damaged in transit please do not accept the goods and phone 0845 230 3036 for advice. We will require this to also be followed up by email with photographic confirmation of the damage.  

Most goods will need to be signed for as 'unchecked', unless you are able to fully inspect the equipment at the point of delivery. 

Please note if your order is from more than one manufacturer, you may receive more than one delivery.   

 

Zone 1- Mainland UK

Zone 2- Postcodes CA, DG, EX, EH, FK, G, KA, KY, LA, LD, LL, ML, PA1-19, PH1-3, SA1-19, SY, TA, TD

Zone 3- Postcodes AB, DD, KW, IV, PA, PH

Zone 4- Postcodes BT, GY, HS, IM, JE, KW, ZE

Gymaid Delivery Map.jpg

Accepted Payment Methods

We accept:

  • BACS payments - please contact us for bank details and use your name and invoice number as a reference on the payment
  • Cheques - please send to Gymaid Ltd, Jumpers Rebound Centre, Mill Road, GIllingham, Kent, ME7 1HN. Please include your name and invoice number with the cheque
  • Paypal can be accepted up to the value of £2000. For orders over £2000 the card processing fee will be passed back to the customer, for more information please email  info@gymaid.com 
  • Credit/Debit card payments can be accepted up to the value of £2000. For online payments without a PayPal account please use the guest checkout on PayPal or give us a call on 0845 230 3036. For orders over £2000 the card processing fee will be passed back to the customer, for more information please email  info@gymaid.com 

Return & Refund Policy

Thanks for shopping at Gymaid.com

If you are not completely satisfied with your purchase, we’re here to help.

If you change your mind about your purchase, you have the right to cancel within seven days of placing the order.

Please note bespoke or made to order items are not eligible for return. Please contact us by emailing info@gymaid.com before making the return.

Returns

You have 14 days from delivery to return goods.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You must also provide proof of purchase and the reason for your return. 

Refunds

Once we have received your item, we will inspect it and notify you. If your return is approved, we will initiate a refund to you or credit your account.

Postage

You will be responsible for paying for your own return postage costs. If you are eligible for a refund, the delivery cost for your order will be deducted from your refund. 

Products not eligible for return or cancellation

Please note that certain types of products are not eligible for cancellation or return under our policy. Bespoke products may not be cancelled or returned after production has started. Many of our products, such as large trampolines and crash mats are all made to order. Made to order items are also not eligible for returns. 

Free warranty extension on Eurotramp products through Internet Registration

Register your trampoline online here and extend the warranty period of your equipment for free.

Trampoline frame: Extended from two to five years (from purchase date)

All other parts: Extended from two to three years (from purchase date)

The warranty relates to material or fabrication defects. In case of any warranty claim the procedure will be to first check the circumstances and then provide new parts so that either the customer or Gymaid as Eurotramps sales partner can repair the defect.

Warranty excludes:

  • Typical wear and tear on parts such as steel springs, jumping bed, floor protection etc.
  • Only Eurotramp or qualified engineers approved by Eurotramp or Gymaid service or repair the equipment under warranty. Any work carried out that does not meet this requirement will be excluded from this guarantee
  • Any replacement parts needed must be genuine Eurotramp parts
  • Premature failure or exhaustion due to damage, misuse, abuse or incorrect assembly or other failures not attributed to a manufacturing fault are specifically excluded from this warranty
  • The trampoline was damaged by extraneous cause

Conditions of warranty:

  • Sufficient proof of a defect of the product (for example Statement by qualified service agent or by sending photographic evidence with a detailed defect description)
  • Eurotramp or Gymaid as their sales partner must be notified of the defect at the earliest opportunity
  • Confirmation by Eurotramp that the conditions of a warranty are fulfilled
  • Complete and verifiable specifications about the warranty case
  • Regular maintenance works
  • After detecting the defect the equipment must not be used until the circumstances are clarified by Eurotramp or Gymaid

Can I lease a trampoline?

Yes – TRAMP-LEASE is the leading provider of finance solutions for the acquisition of Trampolining and Gymnastic equipment in the UK.

We realise Clubs sometimes experience difficulty in obtaining up-to-date specialist equipment due to lack of available funds. If this is the case for you then TRAMP-LEASE could help you spread the cost of the equipment.

This is simply another option for making up-to-date and first class equipment available to more clubs.
Visit www.tramp-lease.co.uk Call 01823 661938 / 07910 833751 or email info@tramp-lease.co.uk

Where can I get legal and technical advice?

If you’re after legal & technical advice then Martin Laws is the person for you. With Martin’s well respecting history within the sport there is no better person to call on.

www.trampoline.co.uk

Where can I find expert advice for coaching needs?

Total Trampoline Solutions

For expert advice on your coaching needs contact John Beer at Total Trampoline Solutions http://www.trampolineexpert.co.uk/index.html

How can I find my local club?

How can I find a local club?
Whatever discipline you are looking at trying, you can discover gymnastics thought the BG website! British Gymnastics has a fantastic website which lists all the registered Trampolining and Gymnastics Clubs, to find a club in your area, visit the British Gymnastics website here.

Can trampolines be used for therapeutic purposes? 

Can trampolines be used for therapeutic purposes?

Trampolines are excellently suited for therapeutic purposes. A strong trend has been developing in recent years, especially in the area of disability therapy. Find out more about disability gymnastics on the British Gymnastics website https://www.british-gymnastics.org/discover/disability-gymnastics 

Can my trampoline be repaired?

Can trampolines be repaired?

In most cases yes, Gymaid have experienced engineers who can service and repair your trampolines. However, if your trampoline is beyond economical repair our engineer will advise you on the best way forward.

Please contact us here for further information

What does FIG approved mean?

What does FIG approved/certified mean?
For competitions, the Fédération Internationale de Gymnastique (International Gymnastics Federation) has exact specifications of the construction type of the trampoline to be used in competitions.
You can find more information on the FIG website here.

What do the symbols mean?

 

TÜV certified

TÜV certified
With Eurotramp's TÜV-signet we confirm that the playground and kindergarten trampolines are suitable for public playgrounds according to DIN EN 1176.
Made in Germany

Made in Germany
Eurotramp equipment is produced exclusively in their factory in Weilheim/Teck (Germany). 
We guarantee the use of only the highest quality raw materials in order to guarantee outstanding quality of all components as well as safety and reliability.
Flame retardant

Flame retardant
The sixfold wire reinforced belt material is vandal-proof and therefore flame retardant.
Heat-resistant

Heat-resistant
Jumping bed, steel springs, frame and bonded impact protection are heat-resistant.
UV-light resistant

UV-light resistant
All components (jumping bed, bonded impact protection, steel springs) are made of UV-light resistant material.
Vandal-proof

Vandal-proof
The jumping bed is made of sixfold wire reinforced belt material and features a high level of vandalism safety. It is specially designed for unattended public playground areas.
Water-resistant

Water-resistant
The trampoline is equipped with hot-dip galvanized springs and a weather proof jumping bed and thus can be left outdoor even in wet conditions.
All-season use

All-season use
The trampoline is designed and suitable for long-term outdoor use and can be left there all year.

Why Gymaid?

Gymaid specialise in high quality rebound products. Traditionally a trampoline specialist and in more recent years branching into the new and exciting air product market. We are the sole UK supplier for Eurotramp and AirTrack Factory products. We can offer expert advice to ensure you choose the right product for your needs.

For more than 30 years Gymaid has been the proud sponsor for all national level trampoline competitions. Originally sponsoring the BTF (British Trampoline Federation) and then British Gymnastics when the sports merged in 2000. Today we are very proud to be able to support trampoline and double minitramp (DMT) in the UK by our sponsorship to British Gymnastics, the Trampoline and DMT National League, English Gymnastics and the Dave Ward Hunt Cup. It's thanks to these great partnerships that Britain's best gymnasts compete on the same Eurotramp equipment used in competitions around the world. This means Britain's best gymnasts are better prepared when they compete on the world stage. 

We also make our specialised equipment available for schools, clubs and leisure centres across the UK. So gymnasts of all abilities can enjoy using the same high quality equipment as the British Champions. 

Why Eurotramp?

Simply because it’s the best…Eurotramp is the most successful supplier of competition trampolines. Eurotramp is a family owned enterprise based in Germany who has been producing quality equipment for over 50 years.

Kurt and Rose Hack had a very ambitious goal when they founded Eurotramp in 1960: they wanted to develop and to produce an excellent sport device that, based on constant technological innovation, aimed to be always a little bit better than the competitors´ products. Entrepreneurialism, new innovations and hard work were the basis of the Eurotramp track record in the last 50 years. It all began in the fifties in Göppingen as a small craft business, but soon it had become a medium-sized enterprise that delivers trampolines to countries in the whole world and that can come up with extraordinary references. Today Dennis Hack, the founder’s grandson, is the company’s managing director and continues his grandparents´ business.

Eurotramp trampolines are the preferred trampoline equipment for most athletes and coaches and for decades Eurotramp have been the most successful supplier of competition equipment for trampolining competitions (Olympic Games, World and European Championships, countless World Cups, national championships and many major international events and trampolining events around the world).

Eurotramp conducts ongoing product research and development using the latest technology and materials ensuring that they always bring you quality up to date products with superb engineering.
Eurotramp love what they do! They are passionate about offering good quality and great customer service and this really does show in the equipment they produce.

Is it possible to wash a trampoline bed?

In general, this is very risky to do without altering the size and performance of the trampoline bed. If washing a bed is unavoidable we recommend hand washing the bed and allowing it to dry on the trampoline frame whilst unfolded so the bed is under tension and it has the best chance of maintaining its original size.

Which trampolines are suitable for outdoor use?

Eurotramp’s Hobbytramp, ground trampolines and “Stationary” and “Mobile” trampoline systems are suitable for long-term outdoor use.

Standard trampolines are designed for use in indoors, but can also be adapted with weatherproof springs and beds so only the frame needs to be treated appropriately.

Which trampoline should I choose?

Eurotramp have a wide variety of trampolines,  if you are not sure which one is best for you then you can take a look at our brief guide here.

If you are still unsure and would like advice, please call Gymaid on 0845 230 3036.

How do I make a complaint?

Who can help you with your complaint?
Claire Greenstreet (Manager), 0845 230 3036, Claire@gymaid.com

Giving feedback and comments
Submit feedback and comments anytime by emailing info@gymaid.com

Not all issues have to end up with a complaint. Sometimes it is enough to give feedback or comments, whether good or bad, we welcome your opinion.

Complaint Procedure
The procedure is designed to ensure that complaints are properly investigated and are given careful and fair consideration.

Anyone wishing to raise a complaint about a matter which is the responsibility of Gymaid must follow the guidelines and timescales set out below.

Who can make a complaint?
Anyone who has used Gymaid services or bought products directly through Gymaid is entitled to submit a complaint if they feel it is necessary. If you have bought our products through a sub dealer then your complaint should be via the sub dealer.

Guidelines and Time limit for making a complaint
Complaints should be raised with Gymaid as soon as problems arise to enable a prompt investigation and swift resolution.

If complaints relate to damage to new equipment delivered then the instructions on the important notice sent before delivery must be followed:

  • Check for damage to the packaging
  • If the delivery is clearly badly damaged then do not accept the goods and do not sign for. If there is minor damage then telephone Gymaid for advice.
  • If the delivery is outwardly in good condition sign for the delivery as ‘unchecked’ and open the equipment as soon as possible to fully inspect it.
  • Gymaid must be notified of any damage within 24 hours by telephone and followed by written confirmation and photographic evidence.
  • If complaints relate to service work, Gymaid should be notified of any problems within 24 hours of the date of inspection.
  • If complaints relate to customer service, Gymaid should be notified within 3 months of an issue.  Beyond these time limits, Gymaid will exercise discretion in the way that the time limit is applied.

Handling of Complaints
Each complaint will be dealt with on an individual basis. We aim to offer excellent customer service but unfortunately, although we aim to offer 100% satisfaction, we know this is not always achieved. In light of a complaint we will do everything reasonably possible to put things right, sometimes we can only offer and apology and explain ourselves. But we do want to learn from our mistakes. What you tell us helps us to improve our services to you.

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Gymaid Limited
Jumpers Rebound Centre
Mill Road
Gillingham
Kent
ME7 1HN

0845 230 3036

01634 853540

Buying a trampoline and trying to find the best for your budget? 

Call us today on 0845 230 3036